Frequently Asked Questions

Check-in is available from 3:00 pm. Our regular arrival assistance ends at 10:00 pm. Self check-in is technically possible later, but our availability to help with any problems is limited after that time.

Check-out is by 11:00 am.

Unfortunately, early check-in is generally not possible, as we need the time to prepare your accommodation carefully. On request, we are happy to provide a luggage locker on your arrival day.

Late check-out is generally not possible, as cleaning begins at 11:00 am. On request, we are happy to provide a luggage locker on your departure day.

Yes. For each booking, we are happy to provide a luggage locker on request on your arrival or departure day. The lockers are located at the property or just a few minutes away.

Our lockers are designed for standard luggage for short stays. For particularly large items or a lot of luggage, we recommend City Locker at Goldschmiedgasse 3, approximately three minutes away.

No. Vienna Hideaways is designed for straightforward self check-in. All arrival information is sent by email on the afternoon before your arrival.

On the afternoon before your arrival, you will receive a personal six-digit access code by email. This opens all the doors you need to reach your accommodation.

Florian and Ursula are available daily from 8:00 am to 10:00 pm. Limited emergency support is available for urgent problems outside these hours.

Yes. Free Wi-Fi is available in all accommodation. You will find the login details in your accommodation.

Yes. Air conditioning for cooling is available in all accommodation during the summer months when outdoor temperatures are suitable. In winter, heating is provided by radiators in the room and bathroom.

Some accommodation has a compact breakfast nook. It is intended for preparing a simple breakfast or a small snack.

The accommodation has a silent drinks fridge with a temperature of approximately 13 °C. It is suitable for drinks, but not for temperature-sensitive food or medication.

Irons can be provided on request. In some accommodation, an iron and ironing facilities are also available for you to use directly.

Yes. Every accommodation unit has a powerful hairdryer.

Yes. The beds are freshly made when you arrive. A large towel and a small towel are provided for each guest. You will also find high-quality L’Occitane toiletries in your accommodation.

A baby cot can be provided on request in some accommodation.

Regular cleaning takes place between stays. For stays of more than three nights, we are happy to arrange an individual solution on request.

There is no washing machine in the accommodation. Gottschalk laundry service at Singerstraße 22 is just a few steps away and can often clean your laundry the same day.

No. Pets are not allowed in our accommodation.

No. Smoking is not permitted in any accommodation or anywhere inside the buildings.

No. Guests under 18 may only stay when accompanied by someone aged 18 or over.

No. Our accommodation is located in the historic centre and does not have private parking. We recommend the Contipark car park at Karlsplatz or, for longer stays, Park & Ride Erdberg.

Blutgasse 3 and 5 are in the pedestrian zone. The best drop-off point is Singerstraße at the corner of Blutgasse. Nikolaigasse 1 can be accessed directly for loading and unloading.

We recommend the official airport taxi desks in the arrivals hall, which offer fixed prices. Alternatively, you can take a train to Wien Mitte or Vienna Central Station and then continue by underground to Stephansplatz.

Stephansplatz station, served by the U1 and U3 lines, is a four-minute walk away.

Yes. Despite their central location, our accommodation units are in quiet historic buildings and courtyards in the heart of Vienna’s old town.

At Nikolai Homes, bicycles can be parked in the quiet courtyard directly outside the studio. No suitable bicycle parking is available at Blutgasse 3 and 5.

Yes. We are happy to send invoices by email on request. Please provide the full billing details and your booking details.

No. We cannot accept parcels. The nearest post office with a 24-hour parcel collection station is at Fleischmarkt 19.

Our booking pages show current availability and rates. If a period cannot be booked there, it is not available.

Our rates are adjusted daily according to demand, length of stay and booking date. We do not offer additional discounts on the published rates.

Yes, subject to availability. Extensions are generally made through the platform you used for your original booking.